459 North Val Vista Drive | Mesa, AZ 85213 | (480) 771-8092 Book an Appointment

Front Office Training - Please respond "GOT IT!" by 4/30/18

Greeting patient’s


When a patient walks into our office please STOP what you are doing and put a smile on your face and greet the patient.

-Welcome the patient by standing to greet them by name and introducing yourself while smiling and looking them in the eye

-Verify their information and offer to walk them through the paperwork if they need the help

-Offer a beverage while they wait

-In the event of delay in their appointment, inform the patient right away

-Ensure that small talk around the front desk is kept professional and minimal

-Always remain professional yet friendly and accommodating to the patient