459 North Val Vista Drive | Mesa, AZ 85213 | (480) 771-8092 Book an Appointment


Throughout the year BAM is evaluated based on expenses incurred within the practice and adjusted accordingly. Typically we would review expenses on a quarterly basis and it’s not uncommon for BAM to change even as often as once every 3 months. The last BAM increase was in September 2018. As we continue to grow the expense will also grow. Some example’s of when an increase to BAM would be necessary are when we add a new employee, purchase equipment or add additional provider days. Naturally these additions increase our monthly expenses. The good news is when we add additional provider day’s we not only increase our expenses but also our production/collection as well.

With this said, the BAM starting in April will now be at 286,000. Thank you for all your hard work as we wouldn’t be where we are at without you all! You are all AWESOME!

Don’t hesitate to ask if you have any questions about this change! Please respond to this with a “got it” in the comments.

N/C REDO - Front Office

Hi Ladies. When a doctor tell's a patient that they have to redo a filling or crown that another doctor did previously please remember NOT to zero out the patient portion on the ledger. 

Always put a check mark do not bill insurance and adjusted under N/C Redo.

For example: If Dr. Perez did a filling on a patient that Dr. Leedy did in 2018. Make sure to courtesy the fee and always put it on the adjustment sheet 

$227 from DSL1 to DRP1 

So that doctor that redo the filling get's credit for it.

If you have any question please let me know.

Thanks Irene


Hi guys just wanted to send out a quick reminder/update of some of the things we’ve been going

over during our Monday meetings. Here a few bullets points.

Morning Huddles:

Double/Triple checking cases to be delivered the night before for any cases to be

delivered the next day and notating the pt’s route sheets so we can confirm case is here

as ready to be seated during the review in morning huddle.

Minimizing details regarding pending tx and next visit during the review for example:

We used to say: (Pt. Sally is in today for a crn prep and next visit will be a crn seat).

Instead let’s assume that Sally has some pending resins that need to be done so we would say:

(Sally is in today at 8 am and her NXPH will be resins on the right side). If the pt does not

have pending tx we would only mention the pt is there is a crossover with Hygiene, an allergy

alert that may pertain to the visit as well any family members that may be treated on the same


This also applies to patients that only need to come back for a 1 wk post op if we have only

seen them on a emergency basis we should always get the patient to return and get establish

with us especially if they are looking for a dental home. If they are already existing pt’s and do

not have any pending tx we would also skipp through this chart during the huddle and move on

to the next patient.

Lab Cases:

As far as crowns/bridges/night guards etc “lab cases” when going through patients that are

coming in for a delivery we are taking a more deliberate approach by mentioning that we have

the case with all pieces that should be included in the case.

Ex: Sally @ 9 am is here for a seat case is here and it’s ready to go. This means that we

double and triple checked the case is here and ready to be delivered.


Hi Ladies, When reserving an appointment with Dr. Hillam please remember that he is only scheduled on one column. Once Dr. Hilam start's a procedure he is in the room from start to finish. He doesn't leave the room for any other appointment's. So if we can avoid double booking him that would be great. 

If you have any questions please let me know.

Please respond below when you see this.